Order Processing Specialist - Returns

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Under the supervision of the Manager of Internet Operations and Special Orders, the Order Processing Specialist - Returns assists in the processing of internet customer returns/reships and serves as a liaison to the internet customer service and sales teams.

Job Responsibilities:

Communicates with Management on warehouse, vendors, and stores reship orders and return processing and shipping issues, addressing programming glitches, backorders, and any product and delivery conflicts.

Interfaces with the warehouse, buyers, vendors, and stores on product availability, estimated time of deliveries, shipping status and inventories on a daily basis.

Coordinates the shipping and receiving of internet customer orders and coordinates deliveries to the customer or stores; investigates non-deliveries, resolves problems and expedites proper delivery.

Interfaces with buyers on product/part availability, product/part information, cost, deliveries, and inventories on a daily basis.

Communicates with customer service agents requests via queue emails insuring that the emails are handled in a timely and proper manner.

Serves as an information base and a liaison to Customer Service, Internet sales, Professionals On-line and Lamps Plus stores for product availability, shipping status, and other specific customer problems regarding internet customer orders.

Performs other duties as assigned by management.Job Qualifications:

Must be proficient in English, both verbal and written

Must be computer literate, and able to navigate through programs and windows

Must be able to articulate details to customers in a professional manner

Must have demonstrated typing skills

Must be able to follow direction

Must be able to communicate calmly under pressure

Must be able to multi task, i.e. talk on the phone and type notes at the same time

Must be creative and able to think on your feet to resolve a customer issue

Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
  • 1
  • Negotiable
  • None
  • None
  • Re-125331
  • Permanent
  • 4

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