Operations Team Leader

Customer Service jobs >> Advisor/Assistant/Manager




Operations Team Leader Circa £18,500 - £21,500, we also offer a company car, laptop and mobile phone

Yorkshire - Bradford based

We are looking for a high performing Team Leader to lead our Yorkshire based team of mobile, static and relief operatives.

This is a permanent full-time role - 35 hours per week Monday to Friday

Your team of operatives is the face of RSL to all our vending customers in Yorkshire. It is down to you - your recruitment, coaching, development and management of the team - to deliver the high customer standards we set. You need to be an experienced and enthusiastic manager who is a strong team player and knows staff engagement is the key to success.

This role is a link between both field operatives and the customer care team ensuring the smooth running of the operations department.

With a track record in managing a manual team, and working to pre-set KPI’s, you need to be focussed on the numbers and able to show you are on top of:

* Planogram compliance

* Ensuring uniform standards are adhered to

* Routing and visit scheduling

* Ensuring compliance with cash and stock control

* Vehicle checks – stock and cleanliness

* Holiday and sickness management

* Overtime and wage reporting

* Liaising with new installations team

* Quality checks on an ad-hoc basis

* Liaising with the local NHS customers in walk rounds and meetings

* Conducting staff one 2 ones and disciplinaries

* Highlighting and supporting employees who need training

* Conduct interviews with new potential staff

Spending approx. 50% of your time with your team to promote maximum engagement, you will be additionally responsible for quality checks and promoting “pride in the position” - raising standards and driving revenue. With the support of other ROM’s, a Trainer and our Logistics and Support Officer, you will have all the back-up you need to succeed.

We are a 2nd generation, family run and owned business with a passion for our key values: teamwork, integrity, innovation and responsibility. It is important that these values speak to you!

What we offer:

21 days holiday plus bank holidays rising with length of service

An extra Birthday holiday after six months completed service

Company pension

Full training and induction

Monday to Friday environment generally – we believe a good work life balance benefits all

On top of a basic salary Circa £18,500 - £21,500, we also offer a company car, laptop and mobile phone.

Full driving licence essential as is ability to work longer hours at short notice

Please provide salary details with your application
  • 1
  • Negotiable
  • None
  • None
  • CV-143160
  • Permanent
  • 3

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