Customer Service Advisor

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

We have an opportunity for Customer Service Advisors to join a continuously growing and expanding company based in York.

Being the first point of contact for customers, some of your duties will consist of;

Receiving calls from customers, using your initiative and judgement on the length of the call, ensuring that you provide the appropriate guidance and advice needed
Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss
Build rapport and relationships with customers without using scripts, in a positive, understanding and caring way
Work within a customer service orientated environment, working under pressure to meet customer's needs at all times
Recognise complaints, acknowledge and resolve at first point of contact where possible or escalate appropriately
Basic data input and administration duties when necessaryThis Customer Service Advisor position comes with excellent company benefits such as;

35 days holiday
Private health-care
Free on-site parking, plus easy access to park and ride facilities
Bicycle purchasing and loan schemes
Flexible working hours
Free hot drinks
Free fruit
Free on-site gym
Annual performance and development reviews
Pension scheme with up to 10% contributions
Corporate discounts with local retailers
6 week's in-depth trainingThis will be working full-time Monday to Friday working either 8am-4pm, 9am-5pm, 10am-6pm, or 12pm-8pm, earning a salary of £19,500 per Annum.

Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us.

Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself
  • 1
  • Negotiable
  • None
  • None
  • CV-151970
  • Permanent
  • 2

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