Customer Service Adviser (French Speaking), Belgian Market

IT/Software/Telecoms jobs >> IT

Negotiable

Permanent

Description

Customer Service Manager - Belgian Market (Software or Technology): Provide excellent B2B Customer Service support to our large and international customers. Deal with complex queries and complaints, able to learn and use technical language to own and then solve problems.

Client Details

Customer Service Manager - Belgian Market (Software or Technology): A truely market leading software/technology business who provide specialist software and hardware into an exciting and grow market.

Modern offices, close to public transport a fantastic opportunity to grow and develop your career.

Description

Customer Service Manager - Belgian Market (Software or Technology):

You will be Belgian or speak the language 100% perfectly and have excellent knowledge of their TV channels and networks
You will speak French
Ideally from a software or technology background, although this is not essential
Proven ability to self manage and deal with complex B2B questions, queries and complaits
Customer Service and service delivery experience at senior level in demanding environment
Business skills & commercial judgment
Relationship and skills and ability to influence across all functions at all levels
Support customers in EMEA including key accounts
Release and present service reports in-person to key accounts
Respond to incoming corporate customer enquiries, questions, and requests in a timely and thorough manner.
Maintain accurate account and case records on the company-wide CRM system.
All areas of B2B customer service

Profile

Customer Service Manager (French speaking) - Belgian Market (Software or Technology):

You will be a Belgian or speak the language 100% perfectly and have excellent knowledge of their TV channels and networks
Ideally from a software or technology background, although this is not essential
You will speak Fluent French
Excellent verbal and written communications skills
Proven relationship management skills with an extended team across multiple regions
Extensive experience and knowledge of running modern complex customer service function
Proven track record of the successful implementation and evidence
Evidence of keeping ahead of industry developments by maintaining professional and technical knowledge, tracking emerging trends in customer service operations and implementing successful changes to services
An in depth knowledge and understanding of metrics required to deliver upon customer SLAs
Critical review and analysis of existing metrics in place and the implementation of improvement's that ensure services are delivered to the highest possible standard whilst maintaining cost efficiency
Experience of relationship management internally and externally to improve, develop and deliver cost effective functions that meet customer expectations
Experience of techniques to improve customer service such as customer journey mapping, customer satisfaction measurement analysis, customer engagement and using the voice of the customer
Extensive experience in customer facing roles involving relationship management and issue resolution
Channel; Distribution, Systems Integrator or Vendor background
Extensive experience in all aspects of Customer Relationship Management

Job Offer

Customer Service Manager (French speaking) - Belgian Market (Software or Technology):A great package including all normal components and a salary of £38,000 - £44,000 dependant upon experience
  • 1
  • Negotiable
  • None
  • None
  • CV-152642
  • Permanent
  • 1

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