Part-Time Customer Success Specialist
Featured

Customer Service jobs >> Other Customer Service

Negotiable

Permanent

Description

Job Description

Did we mention we’re growing? We are looking to find the right person to join the best team in all of Houston (yes, we’re really proud of our people!) If you have a passion for customer support and enjoy helping others, you should consider this opportunity.

We are searching for a skilled, smart, and resourceful professional who will be essential in helping us to support our growing customer base.

As part of your ongoing tasks, you will:

  • Interact with our customers via phone (inbound/outbound), email and live chat to answer questions about services, membership, and technical support
  • Become an expert in the services we offer and provide assistance to members who are interested in learning more about our products
  • Review and approve user-generated web content, such as property listings
  • Call and verify information submitted by customers
  • Conduct phone calls to screen and approve new clients

Qualifications

To succeed in this position, you must:

  • Possess excellent written and verbal communication skills
  • Be a capable writer who is able to craft clear and concise emails and letters to customers and vendors
  • Be organized and a stickler for details
  • Come to work with a positive attitude and ready to learn
  • Be able to follow established operating procedures, while also problem-solving and think independently


Additional Information

This is a part-time, contract position. Your workweek will be Monday-Friday10am-3pm. This is a local position in that you will be working from our Montrose office, located near the West Dallas/Montrose intersection.

While this is an in-office role, we are currently a virtual office due to measures to contain the spread of COVID-19. This means that until the virus threat is contained you should expect to work from home during assigned hours. A reliable computer/laptop, headset, and internet connection will be required during this period.

Our Commitment

At REI Network, we offer a cohesive team of individuals who love what they do and who work very well together. Our goal is to maintain a stress-free but highly productive environment, and most of our team members have the autonomy to execute their projects with minimal supervision. Our office is located in Montrose and offers a relaxed atmosphere that is convenient and conducive to work. We are firm believers in professional development, and strive to continually train our staff. For that reason, you will frequently add new skills to your professional portfolio.

We Offer

  • Competitive pay
  • A relaxed office with free snacks and beverages, including nitro cold brew on tap
  • A fulfilling, dynamic environment
  • Opportunities for professional development and career growth. Although this is a contract position, permanent, full-time position opportunities will be extended to outstanding team members.
  • The chance to be part of a rapidly growing company with a unique business model
  • The opportunity to help our customers achieve their dreams and improve their lives

How to Apply

If we described you to a T, we’d love to hear from you! To be considered, you must:

  • Submit your updated resume by clicking the green "I'm Interested" button below
  • Submit a cover letter listing your qualifications, goals, and availability
  • On your cover letter, please name a company that offers an excellent customer experience and wow us with your why

For more information about us and what we do, visit www.reinetworklp.com.

  • 1
  • Negotiable
  • None
  • None
  • Sm-160246
  • Permanent
  • 58

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