Customer Service Administrator

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Customer Service Administrator

Fixed Term 6 months

Responsibilities:

Ensure that the COINS system is updated and the information with the COINS system is used correctly.
Closing down of tasks on the COINS system.
Incoming telephone calls are handled efficiently, 95% to be answered pre-voice mail.
Incoming emails require confirmation to sender.
Ability to work as part of a small customer care team.
Provide excellent customer service at all times to purchases and Subcontractors.
Liaise between clients, maintenance operatives and contractors.
Input information into the COINS system.
Day to day duties include answering telephone, filing, typing correspondence and any other duties required.

Individual:

The ideal candidate will be positive, enthusiastic and approachable.
A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
  • 1
  • Negotiable
  • None
  • None
  • CV-71256
  • Permanent
  • 1

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