Customer Support Administrator

Customer Service jobs >> Advisor/Assistant/Manager




Customer Support Administrator - 12MFTC


£18 - £23K plus benefits

My client is seeking an experienced and dedicated Customer Support Administrator to join their team within the heart of surrey. The Customer Support Administrator will responsible for providing outstanding customer service to their clients. The Customer Support Administrator will:

Identify any issues and report these to the management team

Be the first point of contract for both internal and external customer related issues

Be responsible of ticket queue alongside team members, ensuring these are actioned within the agreed time level

Sharing knowledge of customer accounts and process to ensure team members provide the same level of service

Work alongside the Account Managers in managing the customer accounts on a daily basis

Be responsible of managing the ticket quote system to ensure these are resolved within the agreed SLA’s

Deliver effective working relationships with key customer contacts and ensure customers’ expectations are met

Continuously update the team members on the clients’ activity and processes to ensure the same level of service is provided to the clients

Assist the team with any other administrative duties

The Ideal candidate will:

Have strong communication skills; both verbal and written

Work well under a pressurised environment

Have outstanding attention to detail and a good working knowledge of Microsoft office

Have a good knowledge of the mobile, hardware and web portal modules

Be collaborative with a solution-focused approach

You will be working on a shift pattern with the earliest start time at 8am and latest finish time at 6pm. Some off site travel will be required.

In return you would be working within a fantastic organisation plus health insurance, option to purchase extra holidays, pension, discounted dining membership, discounted gym membership and the eye care policy
  • 1
  • Negotiable
  • None
  • None
  • CV-118361
  • Permanent
  • 33

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