Senior Customer Liaison Officer (Mechanical and Electrical)

Public/Government jobs >> Other




Senior Customer Liaison Officer (Mechanical and Electrical)
£28,055 per annum
Our client is passionate about improving lives and helping neighbourhoods thrive. They work together to support their people and their wellbeing, and they can see the difference their work makes in their city. As a Senior Customer Liaison Officer, you’ll be the friendly face of the business for the people in their communities and play a key role in leading, motivating and managing their Mechanical & Electrical Customer Liaison team.
You’ll liaise with customers and tenants about ongoing development and maintenance work and alongside your team, you’ll bridge the gap between technical and working parties and their customers. You’ll make sure their communities know they have a voice and that they’re here to help improve their lives. They’ll also look to you to give your team the tools they need to make a difference throughout the business and beyond. They have a real focus on ensuring everyone feels part of One Team so they’re looking to you to show them how they fit into the bigger picture and really create a sense of belonging.
You’ll need to be articulate, able to explain technical issues to non-technical people within the community and be able to discuss technical matters with professionals in a credible way. You’ll need to have a knowledge and experience of gas, electrical and other servicing regimes and landlords’ legal obligations. With good monitoring and reporting skills, you’ll need the ability to develop and organise systems and processes with strong IT and analytical skills.
They want someone with strong interpersonal skills and a positive outlook, someone who is also assertive and diplomatic when problem-solving and dealing with complaints. They’re looking for someone passionate about engaging with people, making things happen and driving change – someone who the team can look up to.
This is a hugely rewarding role where you’ll really see the difference you make to people’s lives every day. They’re supportive, flexible and rightly proud of their work. They’re also really excited about the future. You’ll get a brilliant benefits package and so much support and guidance. So, join them now and see the difference you can make in their great city.
If this sounds like you then apply today, they’d love to hear from you
  • 1
  • Negotiable
  • None
  • None
  • CV-126492
  • Permanent
  • 1

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