Customer Retention Specialist- Work at Home TX

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Negotiable

Permanent

Description

Customer Retention Specialist- Work at home- Texas Residents ONLY



Leader in Customer Experience Solutions, OptimumCX, is seeking a Customer Retention Specialist - Work at Home.

Compensation: $12 - $14.50 an hour, depending on performance.



Customer Retention Specialist Overview:



This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The Customer Retention Specialist will provide exceptional customer service experience to small businesses located primarily in North America. Use your persuasion skills to win back customers and get rewarded! You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Specialists will be participating in paid, virtual training from home. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonuses for meeting and exceeding targets!



Customer Retention Specialist - Work at Home Primary Job Functions:

Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services

Achieve and exceed individual monthly targets

Probe for the reasons why the customer is planning to switch services

Execute best retention practices using your persuasion skills

Manage all interactions and offers in



Customer Retention Specialist - Work at Home Requirements:



Must be at least 18 years of age



Must live in the state of Texas

Must have a HS Diploma/GED

Must be able to pass a background check

Able type a minimum of 30 WPM

Customer Service Experience 1-2 years

Punctuality (Good Attendance)

Positive and Professional Demeanor

Persuasion Skills

Active Listening Skills

Customer Focused

Computer Skills understanding of cloud computing and telephone/communications services

Detailed Oriented

Strong communication skills both verbal and written

Solid experience in problem solving and resolution skills

Strong analytical skills, able to multitask

Salesforce and/or CRM experience preferred

A quiet/isolated place to work that will eliminate distraction

Physical Demands:



Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.



Customer Retention Specialist - Work at Home Desired Skills:

Previous sales and/or retention experience in a call center

Work at home experience is a plus



Requirements



Customer Retention Specialist - Work at Home Technology Requirements:



All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.



Windows 10 Pro

Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor

8 GB RAM or better

Two or more monitors

Ergonomic keyboard and mouse

Webcam

Headset- Must have noise cancellation and a mute button.

Direct Ethernet connection

Consistent 50/10 Mbps Internet connection



Benefits



OptimumCX Offers Great Benefits, including:

Full time work hours

Paid training

Opportunity to earn bonuss

Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions

Benefits offered after completion of 60 consecutive workdays

PTO Accruals start day one
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