Customer Delivery Manager Lead Team Manager

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Must be a US Citizen with an Active TS/SCI w/CI Poly Clearance to be considered

for this role

What_You ll_Do

The Customer Service Delivery Manager is responsible for leading a team of

Cisco network consulting engineers in setting and delivering on the strategic

services direction that anticipates and addresses the business and technology

needs for our top strategic customers. This role plays a leadership role in

critical delivery engagements, ensuring operational excellence in service

delivery execution and to assure customer objectives and business, innovation,

and operational outcomes are achieved. Influencing customer service delivery

strategy and quality via compelling points of view and thought leadership on

achieving customer and team success. As a trusted advisor, you will assess the

customer requirements, develop and manage the service delivery methods of the

engineering team and execute improvements through the eyes of the customer.

* Lead and develop a diverse team of Cisco engineers responsible for

delivering high quality services and outcomes across the Cisco solution

portfolio to our customers i n the US Public Sector National Security


* Innovate around delivery process, engagement models, business management,

and customer intimacy - demonstrate improvement in building team

enablement strategies, hiring and onboarding, and business execution. Be

seen as a go-to resource in leading and building an exceptional service

delivery team.

* Build deep relationships with Cisco customer delivery teams and the

extended Cisco account team members in achieving their goals; influence

customer line of business (LoB) executives around technology strategy,

bridging the gap to IT.

* Partner with Cisco customer delivery teams and market senior leadership

to create and execute on an overall vision and strategic plan for the

customer s success in applying, using and adopting Cisco technology t

achieve their business outcomes

* Responsible for executive communications to Cisco senior leadership

* Manage customer level profitability - manage and report contract metrics,

identify new revenue opportunities, drive revenue recognition, manage

efficiencies, drive productivity, manage projects successfully while

meeting revenue and cost budgets

* Assure customer outcomes and customer satisfaction with service delivery,

drive value in service delivery and maximize customer loyalty with key


Who Youll Work Wit

The Business Entity

Customer Experience US Public Sector National Security Operation -This

opportunity involves helping to shape the customers vision and achieve

outcomes leveraging best of breed technology in collaboration, networking,

security, and cloud.

The Team

The Public Sector customer delivery team provides emerging solutions and

architectures to customers - along with cutting-edge consulting to ensure

customer success. Our team members work collaboratively and together to deliver

business outcomes to our customers, along with the resources to insure personal

and professional growth.

Who You Are

Youve got experience advising customers, managing complex delivery engagements

and managing teams. You develop deep and trustworthy relationships with all of

your stakeholders. You have a reputation of delivering projects on time and

within budget that result in glowing customer references and team members who

want to do it all over again. You have good analytic and decision-making

skills. Your strong communication skills and high emotional intelligence help

you influence others.

Our minimum requirements for this role

* Expert skills in people leadership and complex project delivery


* Ability to influence decisions related to services and technologies

across customers IT and Lines of business

* Financial and Business Acumen knowledge, skills and understanding,

business process, tools and concepts required to make sound decisions.

(e.g. investment ROI)

* College Degree (Bachelor, Masters) - technical or business

* 5+ years relevant industry related/management experience

* Successfully navigate across Cisco and customer landscape to drive mutual

success - understand and manage political realities to achieve goals

* Local driving required ~25-30% to visit customers within the Washington,

DC metro area


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a


Yes, our technology changes the way the world works, lives, plays and learns,

but our edge comes from our people.

We connect everything people, process, data and things and we use

connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts,

learns and protects, to building Cisco Services that accelerate businesses and

business results. Our technology powers entertainment, retail, healthcare,

education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that

empowers every person to be the difference, at work and in our communities.

Colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots?

That s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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  • 1
  • Negotiable
  • None
  • None
  • Re-145000
  • Permanent
  • 12

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