Technical Support Audiology - Cheshire

Health Care/Medicine jobs >> Pharmaceutical




Technical Support job in North West England. Zest Medical are currently looking to recruit a Technical Support Assistant for one of the world's largest manufacturers of hearing aids. This company are looking for a dynamic and enthusiastic individual to join a hard-working, Professional Services team. The role will be based in Cheshire. This is a fixed term contract which will last until December 2020.

The Technical Support Assistant will provide support and advice to Customers (Dispensers) regarding company products, audiology and other services. You will work on a rota within the Technical Support team to work towards specific KPI's and targets. You will also liaise with all departments and customers to ensure efficient handling and resolution of referrals that require further information.

Key responsibilities:

Advise Dispensers over the telephone or email on topics such as products, hearing aid fittings, software, shell modelling.
Own and handle resolution referrals from internal processes for the UK & Ireland customer base.
Respond to internal and external customers via emails, telephone and letters.
Fault-finding in hearing aids, software and assistive devices.
Assist customers with software related issues.
Analyse repairs and returns to identify any issues within the manufacturing process and advancing them to the appropriate department
Support the Sales Team and internal departments with product knowledge and training where requiredThe ideal candidate will be a qualified Audiologist or an individual currently working in technical support, with experience in Medical Devices and the desire to learn plenty of detailed, technical information.

In return, you will be offered a competitive benefits package: Which will include a highly competitive basic salary up to £28k for a qualified Audiologist and up to £23k for a non-qualified candidate with relevant experience, plus additional benefits. For further information please contact Alex Grimes on
  • 1
  • Negotiable
  • None
  • None
  • CV-210967
  • Permanent
  • 6

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