Service Architect - Homeworking

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Service Architect - up to £55k

Capita IT Resourcing is currently recruiting for a Service Architect to join us on a permanent basis. The role will be based from home with travel to client sites. The client has a small team of Service Architects and due to a strong pipeline of projects from new and existing customers, needs to hire another.

The immediate need is for a Service Architect with strong experience in delivering Service Management but longer-term, experience of working closely with pre-sales in Service Design and/or Service Transition would be highly beneficial. Successful candidates will work on delivering multiple, shorter-term projects for a variety of clients and will need to be eligible for security clearance to SC level.

Key objectives for the Service Architect role:

Champion service management and associated processes and procedures, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts
Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
Produce and Manage Service Descriptions on behalf of teams across IT Services
Participate in cost model development, cost modelling and new business governance
Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and us, customer drivers, customer requirements, contractual agreements, service architecture and service operation, both for Pre-Sales Opportunities/Bids and won services to be delivered:
document IT Service Management solutions in a Service Design by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
produce Service Models to support Operational teams in the delivery of IT services
work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases
produce or update customer specific contractual agreements and gain sign off from the customer
Provide a link between delivery teams and Operational teams to ensure that services are delivered to meet contractual and commercial requirements
Maintenance of a Service Design RAID, ensuring that project management understand any service risks, dependencies and issues and the impact that these may have and the associated resolution and mitigation
Contribution to the Service Management service acceptance process by working closely with Service TransitionEssential skills/experience for the Service Architect role:

Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
Experience in selecting and applying service management principles, policies and techniques in client operational environments
Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
Displays a high degree of knowledge relating to service management and ITSM toolsets
Experience of working at a senior Operations management level
Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
Experience of working in large transformation programmes in a leadership role
Able to perform peer reviews, audits, standards compliance checks and due diligence as required
Demonstrable consultancy skills
Experience as a service architect/consultant with excellent design experienceDesired skills/experience for the Service Architect role:

ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
Experience in operating as a Service Delivery Manager or Operations ManagerIf you are interested in the Service Architect role and would like to apply, please send me your updated CV in response to this advert for immediate consideration.

Service Architect - up to £55k

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy
  • 1
  • Negotiable
  • None
  • None
  • CV-90044
  • Permanent
  • 0

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