Provisioning Technician

IT/Software/Telecoms jobs >> Telecommunications/Internet




To be a member of the Provisioning Team with responsibility for the ordering and follow up of layer 2 customer connections until installed and carrying out routine provisioning activities. Provide assistance to the provisioning engineers and write up provisioning documentation provided by them and show initiative to improve existing documentation.
The responsibilities of this role include:
* Manage all communication with vendors and customers for layer 2 customer connections. This includes requesting quotes, capturing relevant details, placing orders and following up on the orders.
* Work on routine provisioning tasks assigned by the provisioning engineers.
* Be responsible for any administrative tasks related to provisioning.
* Write up provisioning documentation provided by the provisioning engineers.
* Use initiative to identify improvements to existing documentation and processes.
* Be aware of and follow the requirements for classification and handling of all information accessed or processed, as is defined within our Information Classification and Handling Policy.
* Attend all Security Training sessions, and follow company’s Security Incident Management Process to report security events.
* Follow guidelines for physical security of the equipment provided and observe clear desk and clear screen policy as defined in company’s Physical and Environmental Security Policy
A Provisioning Technician should have some experience working in Telecoms Service Delivery and have a desire to work in a technical environment with strong attention to detail and ability to work to the highest standards and backed up by excellent customer support skills.
* Experience working in service delivery and some skills and experience utilising key provisioning toolsets such as provisioning software applications and a ticket system.
* An interest to work in VoIP.
* Experience in speaking and writing to customers in a technical role
* A natural interest and passion to work in a technology role.
* Driven by enthusiasm and willingness to learn new skills
* University degree
  • 1
  • Negotiable
  • None
  • None
  • CV-62566
  • Permanent
  • 0

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