Student Recruitment Advisor

Administration/Clerical jobs >> Admin Assitant

Negotiable

Temporary

Description

Summary of duties

The role holder will work within the Student Recruitment and Support Centre in Scotland to register and process fee grant applications for students. The main responsibilities are:

* To undertake administrative and operational processes, including registering students with a variety of payment methods and dealing with financial support.

* To work as part of a flexible operation to enrol students within agreed timescales. To work to a rota as part of a Work Force Management System to ensure that all activity is dealt with promptly and effectively and within agreed Service Levels

* To access, utilise and update university systems and databases, in order to maintain student and enquirer records including qualification and module records & personal details, and follow agreed operating procedures.

Person specification

Requirements (E = Essential/ D = Desirable)

Education, qualifications and training

Essential

* GCSE Maths and English at Grade C or above, or equivalent

* Ability to write clearly and appropriately in English.

Desirable

* Some familiarity with finance administration or processes

Knowledge, work and other relevant experience

Essential:

* Recent experience of working in a customer facing environment.

* Relevant office experience, including use of Microsoft office packages.

* Experience of processing documents accurately

Desirable:

* Recent experience of working within a higher education environment.

* Experience of working to personal, team and organisational targets.

* Experience of working in a multi-channel environment and coping with high volumes of work to annual deadlines

Personal abilities and qualities

Essential:

* Good organisational skills: including the ability to cope with heavy workloads and repetitive tasks and to meet deadlines, working productively and accurately in a high pressure environment.

* An ability to deal with and follow documented information and procedures: using initiative in problem-solving, whilst recognising boundaries.

* Strong IT skills: especially use of standard Microsoft Office packages.

* Flexibility: including adaptability to changing circumstances, duties, work practices and systems and a commitment to ongoing development with the ability to demonstrate a rapid understanding of newly presented information.

* An understanding of team working and the ability to work as part of a team.

* An understanding of Equal Opportunities issues and a commitment to equal opportunities and diversity.

* Commitment to excellent customer service.

* Commitment to and role model for the University values.

Desirable:

* Ability to use customer relationship management system.

Role specific requirements e.g. Shift working

The post holder will be required to work between the hours of 08.30 - 17.30 Monday to Friday and as directed by business demands (subject to change).

* Please note that leave in the busy peak periods is severely restricted. Current peak periods are mid August to late October
  • 1
  • Negotiable
  • None
  • None
  • CV-71191
  • Temporary
  • 1

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